Shipping & Delivery

Every order ships with one shipping option, the one you see at checkout. It costs $9.50, and shipping is free on orders of $125 or more.

All of our gear is made to order and shipped to you from overseas. Production takes 3 to 5 business days, and shipping takes 6 to 12 business days from dispatch. As soon as your order ships, you get a tracking number so you can follow it.

  • Shipping

    $9.50

    Free on orders of $125 or more

  • Production

    3 to 5 business days

  • Delivery

    6 to 12 business days

    from dispatch

How do you ship packages?

The order process follows these steps:

  1. Verification

    All orders are checked against an independent service for the risk of fraud before payment verification is completed.

  2. Production

    Your gear is made to order once your order is verified. Production takes 3 to 5 business days. Public holidays and peak seasons such as Black Friday and Christmas can slow things down.

  3. Shipping

    When your order is packed, it's shipped from overseas and handed to a local carrier for delivery. Shipping takes 6 to 12 business days from dispatch.

  4. Delivery

    We deliver to residential and business addresses. We can't deliver to PO boxes or parcel lockers.

How much is shipping?

Orders under $125 pay $9.50 for shipping. Orders of $125 or more get free shipping.

If you shop in another currency, checkout shows the shipping cost and the order value for your country before you pay.

Do you offer express shipping?

No. There is one shipping option, and it applies to every order.

Do you provide tracking information?

Yes. You'll automatically receive an email with your tracking number once your order ships, plus updates as its status changes. You can also track your order here.

My tracking says "no information available at the moment"

This is normal for a new tracking number. Carriers take a little while to update their systems, so check back later.

If your tracking still shows nothing after that, contact us through our Help Center and we'll chase it up for you.

Will I be charged customs fees?

It's unlikely. Depending on your location, customs charges may apply, though they're rare at the price point of our products.

To reduce that risk, we may ship your order in more than one package. You agree that one or more packages may be shipped to you and that customs fees may apply when they arrive in your country.

Brazilian rules require us to ask for a tax ID for delivery.

Will my items be sent in one package?

We always try to keep packaging to a minimum. Some orders are split, either to reduce the risk of customs charges or because one item takes longer to make. When that happens, we ship what's ready and send the rest separately, so the whole order isn't held up.

Returns and help

If something isn't right, our Returns, Refunds & Exchanges Policy explains your options, including 60-day store-credit returns on non-customized items and replacements for faulty items.

For anything else about your order, visit our Help Center.